Privacy Policy
Sultan Rides respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or booking our transportation services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
Depending on how you interact with Sultan Rides, we may collect information such as:
Contact information
- Name
- Email address
- Telephone number
Reservation information
- Pickup and drop-off locations
- Date and time of travel
- Number of passengers
- Flight information
- Vehicle or service preferences
- Special instructions
Communication information
- Messages or inquiries you send to us
- Information provided during customer-service communications
Technical information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- General website usage information
The exact information collected may depend on the technologies and services installed on the website.
2. How We Use Your Information
We may use collected information to:
- Process and manage reservations
- Provide transportation services
- Communicate about bookings
- Respond to questions and inquiries
- Provide customer support
- Send booking confirmations and service updates
- Improve our website and services
- Detect and prevent fraud or misuse
- Maintain website security
- Meet legal, accounting, and regulatory obligations
Where permitted by law and applicable consent requirements, we may also use information for marketing communications.
3. Online Reservations and LimoAnywhere
Sultan Rides uses a third-party reservation system to facilitate online bookings.
When you make a reservation through the booking system, certain information may be processed by the third-party provider in order to complete and manage your reservation.
Payment information may also be processed by the third-party booking/payment providers involved in your reservation.
You should review the applicable privacy policy and terms of the third-party booking platform for information about how it handles information submitted directly through its system.
4. Payment Information
Sultan Rides does not need to receive or store your complete payment-card information when payment is processed through an external payment or reservation provider.
Payment information may be processed by the relevant third-party provider according to its own security and privacy practices.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic
- Improve website performance
- Measure marketing and advertising performance
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
6. Analytics and Marketing
We may use third-party analytics or marketing technologies to understand how visitors interact with our website and to measure the effectiveness of advertising or marketing campaigns.
The specific technologies used may change over time.
Where required by applicable law, appropriate consent mechanisms will be used.
7. Communications
We may contact you by email, telephone, or text message regarding:
- Reservations
- Booking changes
- Pickup information
- Service updates
- Customer-service matters
Where applicable, promotional communications will provide an appropriate way to opt out.
Opting out of promotional communications does not prevent us from sending necessary transactional or reservation-related communications.
8. Sharing of Information
We may share personal information with service providers when reasonably necessary to operate our business and provide services.
These may include:
- Reservation and booking providers
- Payment processors
- Website hosting providers
- Email and communication providers
- Analytics providers
- Marketing providers
- IT and security providers
- Professional advisors
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, and property of Sultan Rides, our clients, or others.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing services
- Managing reservations
- Customer support
- Accounting and recordkeeping
- Legal obligations
- Fraud prevention
- Dispute resolution
When information is no longer required, it may be securely deleted or anonymized where appropriate.
11. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise other rights provided by applicable privacy laws
Requests may be submitted using the contact information below.
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our website and transportation services are not directed specifically toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
13. Third-Party Websites
Our website may contain links or integrations to third-party websites and services.
We are not responsible for the privacy practices or content of third-party websites.
You should review the privacy policies of those services before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, technology, services, or legal requirements change.
The updated policy will be posted on this page with a revised “Last Updated” date.
15. Contact Us
Phone: +1 (917) 720-2726
Email: contact@sultanrides.com
Address: