Terms & Conditions
Sultan Rides Services Inc. | Precision Chauffeur · New York
Effective Date: September 8, 2026 | Last Updated: September 8, 2026
Flat Confirmed Price, No Surge, Instant Online Booking, 24/7
Our Commitment to Trust and Transparency
Most transportation terms are written to protect the company. We’ve tried to write ours to be understood.
Every fee we charge is published with a number next to it — either on this page or in our Cancellation, Refund, and Fee Policy. We will not bill you a fee that is not published in one of those two places.
A few costs can only be known once your trip actually happens: tolls, parking and venue access, extra mileage on a route you change during service, and repairing damage. These are billed at actual cost with no markup, itemized on your receipt, and documented on request. Hourly, as-directed, and additional-vehicle rates are quoted to you in writing and
stated on your confirmation before the booking is confirmed.
Your confirmed fare is all-inclusive. Gratuity, tax and the card fee are in the number you’re shown before you book, and tolls and congestion pricing are added to your fare before your confirmation is sent. The rate on your written confirmation is the rate you pay. When something does cost extra — waiting past your grace period, a stop you add on the way — you’ll see it itemized on your receipt, not buried in a total.
That’s the standard we hold ourselves to. These Terms are how we put it in writing.
By booking a reservation, using our website, or riding in one of our vehicles, you agree to these Terms and to our Cancellation, Refund, and Fee Policy, which forms part of them. If you do not agree, please do not use our website or services.
1. Definitions
- “Company,” “we,” “us,” “our” — Sultan Rides Services Inc., a New York corporation, and its officers, employees, chauffeurs, affiliates, and authorized operators.
- “Client” — the person or entity that books and is financially responsible for a reservation.
- “Passenger” — any person transported under a reservation, including the Client.
- “Chauffeur” — the licensed driver assigned to a reservation, whether an employee, independent contractor, or affiliate operator.
- “Booking Platform” — LimoAnywhere, the third-party reservation and payment system we use.
- “Reservation” — a confirmed request for service, evidenced by a written confirmation from Sultan Rides.
2. Acceptance and Eligibility
By booking, you confirm that you have read and agreed to these Terms, that you are at least 18 years of age, and that the information you provide is accurate.
Minors. If you are under 18, you may access our website or ride with us as a Passenger only under the supervision of a parent or legal guardian. That parent or guardian must make the booking, accept these Terms on your behalf, and remain responsible for your conduct and for all charges arising from the reservation.
You accept financial responsibility for all charges arising from your reservation, including charges incurred by any Passenger in your party. If you book on behalf of another person or an organization, you represent that you are authorized to bind that party to these Terms.
3. Services and Licensing
Sultan Rides provides pre-arranged, chauffeur-driven ground transportation throughout New York City and the tri-state area: airport transfers (JFK, LGA, EWR, HPN, TEB), point-to-point transfers, hourly and as-directed service, corporate transportation, and weddings, events, and private occasions.
We are a pre-arranged for-hire service. We are not a taxi, not a street-hail service, and not an emergency or medical transportation provider.
Licensed, insured, and fully regulated:
- Every vehicle dispatched by Sultan Rides operates under a licensed New York City Taxi and Limousine Commission base.
- Every chauffeur holds a current TLC license, which requires fingerprinting, a criminal background check, a defensive driving course, and a medical examination.
- Every vehicle carries the commercial liability insurance required by New York and New Jersey law and is TLC-inspected.
- Real-time flight tracking on every airport reservation, with pickup timed to your actual arrival.
- Certificates of insurance and licensing details available to corporate clients on request.
Service may be performed by our employees, by independent contractor chauffeurs, or by licensed affiliate operators we engage.
All are licensed and insured as required by law, and Sultan Rides remains your point of contact throughout.
4. Fleet, Capacity, and Vehicle Assignment
Reservations are made by vehicle class, not by specific make, model, year, or color. We may substitute a vehicle of equal or greater class at no additional charge where maintenance, availability, or operational needs require it. Any vehicle guaranteed in writing will be stated on your confirmation.
| Vehicle Class | Passengers | Luggage |
|---|---|---|
| Sedan | 3 | 3 |
| Sultan X | 4 | 4 |
| Premium Sedan | 3 | 3 |
| Premium SUV | 6 | 6 |
| Luxury SUV | 6 | 6 |
| Van | 14 | Varies by configuration |
| Limousine (7–9 passengers) | 9 | Varies by configuration |
| Limousine (16–18 passengers) | 18 | Varies by configuration |
| Bus (24–36 passengers) | 36 | Varies by configuration |
| Bus (37–56 passengers) | 56 | Varies by configuration |
Vehicles may not be loaded beyond these limits under any circumstances — they are set by law and by safety requirements and cannot be waived. If your party or luggage exceeds the class reserved, the chauffeur may decline to carry the excess and additional vehicles will be billed at the applicable rate.
Please tell us about oversized items — skis, golf clubs, instruments, strollers, wheelchairs — when you book.
5. Reservations and Confirmation
Reservations may be made at sultanrides.com, by phone, or by email.
A reservation is not binding until you receive a written confirmation from us. A quote, a web form submission, or a verbal request alone is not a confirmed booking.
Please review your confirmation and tell us immediately of any error in date, time, addresses, flight number, passenger count, or vehicle class. We recommend booking airport transfers at least 24 hours ahead; same-day requests are accommodated subject to availability.
What your confirmation contains. Every confirmation states your pickup and drop-off, date and time, vehicle class, and the full itemized rate — with nothing left to be determined later. Ahead of pickup we send you your chauffeur’s name and contact number and the vehicle description, by SMS or email. You will always know who is picking you up before they arrive.
Sultan Rides may decline or cancel any reservation at its discretion. If we cancel a confirmed reservation for reasons other than Client conduct or non-payment, you receive a full refund
6. Rates and What Is Included
| Component | Amount |
|---|---|
| Base rate | Flat or distance-based rate for the assigned vehicle class |
| Chauffeur gratuity | 20% of the base rate, included |
| Tolls | At actual cost for your route, no markup |
| Tax and regulatory surcharges | 8% |
| Card processing fee | 3% of the transaction amount |
Because gratuity is included, no additional tip is expected. A discretionary gratuity for exceptional service is always welcome but never assumed.
Not included: waiting time beyond your grace period, additional stops, parking and venue fees, meet-and-greet service, child seats, and cleaning or damage charges. Each is priced in our Cancellation, Refund, and Fee Policy — fixed for most items, and confirmed in writing at booking where it varies by trip.
Rates vary by class, distance, time, and date. The rate on your written confirmation is the rate you pay. We do not use surge pricing: once your reservation is confirmed, your rate does not move with demand, weather, traffic, or time of day. The only charges that can be added afterward are the published ones in our Fee Policy, and only where you incur them.
7. Payment and Booking Platform
We accept credit and debit cards, Zelle, and corporate invoicing on approved accounts. A valid card secures every reservation unless we have agreed alternative terms with you in writing. Cards are authorized at booking and charged at or shortly after completion of service, unless your confirmation says otherwise. Any additional charges incurred during service are billed to the card on file afterward, with an itemized receipt. Declined or invalid cards may result in cancellation.
Corporate and account clients may be invoiced on terms agreed in writing for their account. Payment terms, billing cycle, and any late-payment provisions are set out in that agreement and may vary by client. Service on an account may be suspended if payment is not received in accordance with its terms.
Third-party booking system. Online reservations and payments are processed through LimoAnywhere. When you select “Book Now” on our website you are redirected to the LimoAnywhere portal, where that provider’s own terms and privacy policy also apply. We are not responsible for the data practices, payment processing, or technical availability of LimoAnywhere or any other third-party platform. Sultan Rides does not store full card numbers on its own systems.
8. Cancellations, Waiting Time, and Additional Charges
Full cancellation windows, refund terms, no-show rules, waiting allowances and rates, stop charges, and cleaning and damage fees are published in our Cancellation, Refund, and Fee Policy, which forms part of these Terms.
In short: Sedan, Sultan X, Premium Sedan, Premium SUV, and Luxury SUV cancel free up to 24 hours before pickup; Van 48 hours; Limousine 72 hours; and Bus 5 days. Non-airport pickups carry a 15-minute grace period. Airport pickups receive 45 minutes (domestic) or 60 minutes (international) of complimentary waiting, measured from your flight’s actual arrival — so a delayed flight never costs you waiting time.
9. Child Seats and Accessibility
New York and New Jersey law requires appropriate child restraints. Seats must be requested when booking and are subject to availability; the applicable fee is published in our Cancellation, Refund, and Fee Policy. You may also provide and install your own. Chauffeurs are not permitted to install or secure a Client-provided seat.
Sultan Rides serves all clients without discrimination on the basis of race, color, religion, national origin, disability, sex, gender identity, sexual orientation, age, or any other protected status. Service animals are welcome at no charge. Please tell us about accessibility needs when booking so we can assign a suitable vehicle and chauffeur.
10. Conduct and Right to Refuse Service
Passengers agree to follow applicable law and the chauffeur’s reasonable safety instructions, wear seat belts as required, and treat chauffeurs and staff with respect.
Prohibited in all vehicles: smoking and vaping; illegal substances; alcohol, except where lawful and expressly permitted in advance and never for passengers under 21; firearms and weapons; standing through a sunroof or hanging out of windows; and harassing, threatening, or abusive behavior.
We may refuse or terminate service immediately, without refund, where a Passenger violates these rules, is unsafe or abusive, or is impaired to a degree that presents a risk. Where service ends mid-trip, Passengers are discharged at a safe and lawful location.
The Client is financially responsible for damage caused by any Passenger in their party. Cleaning and damage charges are published in our Fee Policy.
11. Delays, Personal Property, and Liability
If we fail to perform. If we do not provide a confirmed reservation for a reason within our control — no chauffeur assigned, no vehicle dispatched, or a vehicle that cannot complete the trip — you are not charged for that reservation, and we will arrange or reimburse reasonable alternative transportation up to the value of the booking. You do not need to argue for this; tell us what happened and we will make it right.
Delays. We make every reasonable effort to arrive on time. We cannot guarantee arrival times. We are not liable for delays caused by circumstances beyond our reasonable control, including traffic, road closures, accidents, construction, weather, natural disasters, security incidents, acts of government, labor actions, mechanical breakdown, or airline delays and cancellations.
If you are traveling to a flight, closing, ceremony, or medical appointment, build in buffer time. We are glad to advise on pickup times.
Personal property. We are not responsible for property left in, lost from, or damaged in a vehicle. Found items are held 30 days; return shipping is at the Client’s expense.
Limitation of liability. To the maximum extent permitted by law, our total liability arising out of any reservation shall not exceed the amount paid for that reservation, and we shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, missed flights, missed connections, or lost business opportunities.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited under New York law.
12. Indemnification
You agree to indemnify, defend, and hold harmless Sultan Rides, its officers, employees, chauffeurs, affiliates, and agents from any claims, losses, damages, liabilities, and reasonable costs and attorneys’ fees arising out of your breach of these Terms, property damage or personal injury caused by you or any Passenger in your party, or your violation of any law or third-party rights.
13. Privacy and Data
We collect only what we need to provide the service. We do not sell your personal information and we do not share it with third parties for their own marketing.
How we collect, use, store, and disclose personal data is governed by our Privacy Policy, which forms part of these Terms. By booking, you consent to it.
SMS consent. If you provide a mobile number and opt in, we may send booking confirmations, chauffeur assignment and arrival notifications, and service updates. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. Consent to receive SMS messages is not a condition of purchase, and we do not share mobile numbers or SMS consent with third parties for marketing.
14. Website Use and Intellectual Property
All content on sultanrides.com — text, graphics, photography, logos, the Sultan Rides name and crown mark, and site layout — is the property of Sultan Rides Services Inc. or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the site to book and manage transportation.
You may not reproduce, modify, or distribute site content without written consent; use our name, marks, or content for unauthorized promotion; use automated systems or scrapers to extract data; attempt unauthorized access to our systems; transmit malware; misrepresent your identity; or use the site for unlawful or fraudulent purposes. We may restrict or terminate access where we reasonably believe these Terms have been violated.
Our site may link to third-party sites whose content and privacy practices we do not control.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Any dispute arising out of these Terms or our services shall be brought exclusively in the state or federal courts located in Kings County, New York, and the parties consent to the personal jurisdiction of those courts.
If any provision is held unenforceable, the remainder stays in full force.
16. Changes to These Terms
We may update these Terms. The current version is always posted here with a revised effective date.
The version in effect when you book governs your reservation.
17. Contact Us
Sultan Rides Services Inc.
- Phone: +1 (917) 720-2726
- Email: contact@sultanrides.com
- Web: sultanrides.com
- Address: New York, NY
- Hours: 24 hours, 7 days a week
Complaints. If something went wrong, tell us directly at contact@sultanrides.com or +1 (917) 720-2726 and mark it for the attention of management.
We acknowledge every complaint within 24 hours and tell you what we intend to do about it.
You are always welcome to raise an issue with us before disputing a charge with your card issuer.
Sultan Rides Services Inc. is a New York corporation. Rates and availability are subject to change. We work to keep pricing and availability information accurate but are not liable for typographical errors, technical faults, or third-party platform disruptions.