Cancellation & Refund Policy
At Sultan Rides, we understand that travel plans can change.
Our Cancellation & Refund Policy explains how cancellations, reservation changes, waiting time, and refunds are handled.
1. Cancellation Requests
If you need to cancel a reservation, please contact Sultan Rides as soon as possible.
Cancellation requests should include:
- Reservation number
- Passenger name
- Pickup date
- Pickup time
- Contact information
Cancellation requests should be made using the contact information provided below.
2. Cancellation Timeframes
Refund eligibility depends on how far in advance a reservation is cancelled and the type of service booked.
Sultan Rides should insert the confirmed cancellation schedule here before publication.
For example:
| Cancellation Notice | Refund |
|---|---|
| [X] hours or more before pickup | [Full refund / applicable refund] |
| Between [X] and [Y] hours | [Partial refund / applicable refund] |
| Less than [Y] hours | [No refund / applicable charge] |
| No-show / driver dispatched | [No refund / applicable charge] |
3. No-Show Policy
A no-show may occur when:
- The passenger does not appear at the designated pickup location within the applicable waiting period.
- The passenger cancels after the chauffeur has been dispatched, where applicable.
No-show reservations may be non-refundable and may be subject to the full applicable reservation charge.
The exact treatment of a no-show depends on the reservation terms and applicable service policy.
4. Airport Waiting Time
Airport reservations may receive complimentary waiting time according to the applicable reservation terms.
Flight information should be provided accurately when requested so that Sultan Rides can monitor applicable flight changes and coordinate pickup.
Additional waiting beyond the applicable complimentary period may result in additional charges.
5. Non-Airport Waiting Time
For non-airport pickups, the applicable complimentary waiting period and any additional waiting charges will be determined by the reservation.
Passengers are encouraged to be ready at the scheduled pickup time to avoid additional waiting charges.
6. Additional Stops
Additional stops that were not included in the original reservation may result in additional charges.
Please contact Sultan Rides as early as possible if you need to add or change a stop.
Additional stops are subject to chauffeur availability and the practical requirements of the reservation.
7. Reservation Changes and Rebooking
If you need to change the date, time, pickup location, destination, vehicle, or other reservation details, contact Sultan Rides as soon as possible.
Changes are subject to availability and may affect the reservation price or cancellation terms.
A change to a reservation may be treated as a cancellation and new reservation where appropriate.
8. Refund Processing
Approved refunds will generally be returned using the original payment method.
The time required for a refund to appear in an account may depend on the payment provider or third-party booking platform.
When a reservation is processed through a third-party booking provider, refund processing may also be subject to that provider’s processing procedures.
9. Third-Party Booking Platform
Reservations made through our third-party booking system may be subject to additional booking, payment, and cancellation procedures established by that platform.
If your reservation was made through LimoAnywhere, please also review the applicable terms provided during the booking process.
10. Exceptional Circumstances
Sultan Rides may consider exceptions when circumstances outside a passenger’s reasonable control materially affect a reservation.
Examples may include:
- Severe weather
- Major transportation disruptions
- Airport closures
- Government restrictions
- Natural disasters
- Other extraordinary circumstances
Any exception or alternative arrangement will be considered on a case-by-case basis.
11. Refunds for Service Disruptions
If Sultan Rides is unable to provide a confirmed reservation due to circumstances within our control, we will work with the client to determine an appropriate resolution, which may include rescheduling or a refund where applicable.
Circumstances outside our reasonable control may be handled differently depending on the situation.
12. Policy Updates
Sultan Rides may update this Cancellation & Refund Policy from time to time.
The latest version will be published on this page with the applicable revision date.
13. Contact Us
Phone: +1 (917) 720-2726
Email: contact@sultanrides.com
Address: